1. Refund Eligibility
We strive to ensure that all our guests have a pleasant experience at Abeam Marriot Hotel Ltd. If you are not completely satisfied with your stay, you may be eligible for a refund under the following conditions:
Cancellation Before Check-In: If you cancel your reservation at least 24 hours before the scheduled check-in time, you will receive a full refund of the amount paid, minus any applicable processing fees.
Early Check-Out: If you decide to check out before the scheduled departure date, you may be eligible for a partial refund for the remaining nights, depending on the terms of your booking and the notice given.
Booking Errors: If there was an error in your booking made by the hotel, such as incorrect room type or booking dates, you will be eligible for a full refund or rebooking at no additional cost.
2. Non-Refundable Conditions
Please note that the following conditions are non-refundable:
Non-Refundable Bookings: Some special rates or promotional bookings may be non-refundable. Please check the terms and conditions at the time of booking.
Late Cancellation or No-Show: If you cancel your reservation within 24 hours of the scheduled check-in time or fail to show up, no refund will be issued.
Damages or Violations: Refunds will not be issued if there are damages to the room or if hotel policies are violated.
3. Requesting a Refund
To request a refund, please contact our customer service team at info@abeammarriothotel.com with your reservation details and the reason for your request. We will review your request and respond within 7 business days.
4. Refund Process
Approved refunds will be processed to the original payment method. Please allow 7-10 business days for the refund to appear in your account.
5. Contact Us
For any questions or further assistance regarding our refund policy, please feel free to contact us at info@abeammarriothotel.com.
